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FAQ's
Frequently asked questions
Appointments & BookingInclusive & Sensory Friendly ServicesColour ServicesCurly Hair ServicesDelivery & DispatchOrders & Products
How do I book an appointment at Lacuna Ro?
You can book online through our website anytime. If you are unsure what to book, we recommend arranging a consultation first so we can guide you towards the right service for your hair goals.
You can make a booking here.
Do you offer consultations?
Yes. Consultations are available for colour changes, colour correction, curly hair services, hair health journeys, and larger transformations.
This allows us to assess your hair, discuss expectations, and create a tailored plan.
You can book a consultation here.
What if I’m unsure what service to choose?
That is completely okay.
Book a consultation or send us a message with photos of your current hair and inspiration.
We will help guide you.
Contact us here or book a consultation.
Do you accept walk ins?
We work primarily by appointment only to ensure each guest receives a personalised, one to one experience with the time and care your hair deserves.
On occasion, same day appointments may become available, however we always recommend booking in advance to avoid disappointment.
You can check availability and book online here anytime.
Can I book online outside salon opening hours?
Yes. Online booking is available 24/7 through the website here.
Can I request a silent appointment?
Absolutely.
Silent appointments are welcomed and available for anyone who prefers a quieter experience.
Please select Silent Appointment when booking here.
Can I bring someone with me to my appointment?
We kindly ask guests to attend appointments alone unless support is required.
Please indicate in the message box at booking if you need any additional requirements to assist you visit when booking here.
Do you have WiFi available?
Yes, complimentary WiFi is available in the salon.
Please ask you stylist for sign in details at your appointment.
You can make a booking here.
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